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Title Data quality management improvement in government departments.
AuthorMalange, Stanley Ndivhuho.
SubjectElectronic public records -- South Africa.
SubjectRecords -- South Africa -- Management.
SubjectPublic administration -- South Africa -- Data processing -- Quality control.
Abstract M. Tech. Business Information
AbstractImproved Data Quality Management is the desired outcome of managers for many government departments if not all. The constant use of manual systems, the utilization of legacy information systems, the results from departmental mergers and other agency acquisitions, by the South African government departments contributes significantly to poor data quality which leads to fruitless expenditure, fraud and corruption, duplication of processes, none-aligned departmental priorities and service delivery challenges. Literature reveals that there are documents that have been developed to manage the quality of data such as South African Quality Assessment Framework document, which guides and evaluates government organizations on how to achieve quality statistics focusing mainly on the meta-data; however they do not cover other dimensions of Data Quality Management. This research focuses into the strategy of Data Quality Management in government organizations and Data Quality Management tools applied using a conceptual model based on the Technology-Organization-Environment framework.